General info & FAQ

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General


Where is Rock the South located?

York Farms

1872 County Road 469
Cullman, AL 35057


What new things will be offered?

2024 is bringing many exciting additions! 

  • Enhanced Credentials: We're giving your festival experience a boost! In 2024, all wristbands will come equipped with RFID capabilities, making entry smoother and offering convenient tap-to-pay options.
  • Cool Comfort with Line-Dancing: Stay cool and show off your dance moves in our new air-conditioned Line-Dancing Tent, providing a refreshing break from the festivities.
  • More Music with an Extra Side Stage: We've added an additional side stage to bring you even more music and entertainment throughout the festival. More stages mean more artists and more unforgettable performances!


What is an RFID wristband? 

RFID stands for Radio-Frequency IDentification. This means that you can register your wristband with your info and credit card for quick tap to pay options at vendors, and that your entry into the gates will be smooth as butter! 


Will I be searched coming into the festival?

For the safety of all festival attendees, we will conduct bag searches and require everyone to pass through metal detectors upon entry into the festival. These measures are in place to ensure the well-being and security of all those in attendance. We appreciate your understanding and cooperation as we work together to create a safe and enjoyable festival experience.


Does my bag have to be clear? 

No, but all bags will be subject to search.


What items are prohibited to bring into the festival?

To maintain a safe and enjoyable festival environment, the following items are prohibited from being brought into the festival:

  • Guns, knives, or weapons of any kind
  • Outside food or beverage
  • Tents or umbrellas
  • Animals
  • Illegal substances
  • Laser pointers
  • Chains/chain wallets
  • Fireworks
  • Flags
  • Professional cameras, video cameras, or audio recording devices

Please adhere to these guidelines and avoid bringing these prohibited items to the festival to ensure the well-being and comfort of all attendees. Your cooperation is greatly appreciated.


What am I allowed to bring into the festival?

You are allowed to bring the following items into the festival:

  • Sunscreen
  • Hats
  • Phones and chargers
  • Empty plastic water containers for use at the water stations
  • Towels
  • Non-professional cameras
  • Small to medium bags
  • Medicine (in approved containers)
  • Chairs and blankets for use in the General Admission areas

Please be mindful of any specific guidelines or restrictions related to these items, and enjoy your festival experience while staying comfortable and prepared.


Can I bring my own cooler or food/drinks?

You cannot bring your own cooler, food, or drinks into the festival. We have a diverse selection of over 25 food and beverage vendors ready to serve you, offering everything from Southern barbecue to hamburgers, lemonade, Greek food, and more. We've got your dining needs covered, so leave the cooler at home and come hungry!


Can I bring an umbrella or tent for shade?

You won't be able to bring tents or umbrellas into the festival, as they can obstruct views for other attendees. However, we've got you covered with multiple designated areas inside the festival grounds to help you cool down. Keep an eye out for our shade sails over the food vendor tables and make sure to explore our refreshing Misting Forest. Be sure to check out the site map to plan your visits to these comfort zones and beat the heat while enjoying the festival.


Can I leave and come back?

Re-entry to the concert area is allowed if you have a Car Camping or RV wristband. However, for those without these specific wristbands, re-entry is not permitted. Please plan your festival experience accordingly, and enjoy the event to the fullest!

 

Do you provide seating?

Seating is available in the Front Porch and The Country Club sections, along with the VIP tents. However, in other areas, chairs are not provided. If you'd like guaranteed seating, consider one of these sections for a more comfortable festival experience, or you may bring a chair into the General Admission Area.


Where can I purchase tickets?

You can purchase tickets directly through the Rock the South website on the tickets page. We strongly recommend that you do NOT purchase tickets from any other website aside from our official website. We cannot guarantee the authenticity of tickets bought from any other sources. Your safest and most reliable option is to obtain your tickets through our official website.

 

Can I use my three-day ticket on Thursday and someone else uses it Friday or Saturday? 

In 2024, we're introducing a brand-new festival experience with RFID wristbands that will be pre-shipped to you. These wristbands can be registered for cashless payments. However, it's important to note that wristbands are NOT transferable to other attendees across different days of the festival. Each wristband is valid only for one attendee. 

 

I have bought my ticket online and have not received it. 

If you've purchased your ticket online and have not received it yet, please note that wristbands will be mailed in advance of the event, typically around 6 weeks before the festival.

To check the status of your ticket purchase, you should have received a confirmation email when you made the purchase. If you didn't receive this confirmation email, or if you have any concerns about your ticket, please reach out to Frontgate ticket support for assistance. You can contact them through this link: Frontgate Ticket Support. They will be able to assist you with any ticket-related inquiries or concerns.


What is the refund policy on ticket purchases?

All sales are non-refundable. Service Fees are non-refundable. If the event cancels or the price of your ticket will be refunded, but the service fees are non-refundable.

 

Are children allowed at the concerts?

Children are allowed; however, we recommend parental discretion as the event does allow alcohol consumption. Children 2 and under are free, children age 3 and up are full price.

 

What payment options do vendors take?

In 2024, we're introducing a new and convenient payment option for festival-goers. You can connect your card to your RFID Wristband for a quick tap payment. This feature allows for seamless and efficient transactions at the festival.

In addition to RFID payments, vendors also accept cash and credit, ensuring that you have multiple payment options to choose from, making your purchases as convenient as possible. Enjoy the flexibility of cash, card, or RFID wristband payments while exploring the festival's offerings.

 

Where are the ATM locations?

ATMs are conveniently located throughout the festival grounds for your financial needs. You can find ATMs inside the Main Gate and at various other festival locations to ensure easy access to cash for food, drinks, and merchandise during the event. Enjoy the convenience of having ATMs readily available within the festival area.

 

Who should I tell if I see a problem?

Your safety and well-being are a top priority at Rock the South. If you ever encounter an issue or observe a problem during the event, please don't hesitate to reach out to the appropriate authorities for assistance. You can notify any of the following:

  • Uniformed Security Team: Approach any member of the uniformed security team on-site.
  • Local Law Enforcement: Seek assistance from the police officers present, including those from the Cullman Police Department, Cullman County Sheriff's Department, or Alabama State Troopers.

These dedicated professionals are there to ensure your safety and resolve any issues that may arise during the festival. Your cooperation and vigilance help maintain a secure and enjoyable environment for all festival attendees.


Will there be first-aid on-site?

Certainly! The safety and well-being of all festival attendees are a top priority. First-aid services will be available on-site, provided by the Cullman Fire Department and Cullman County EMS. These dedicated professionals are well-equipped to address any medical needs and ensure the safety and health of all those attending the event. You can rest assured that assistance is readily available in case of any medical concerns.


What are the ADA Accessibility options? 

For attendees with ADA (Americans with Disabilities Act) needs, the festival provides the following accommodations:

  • ADA Parking: ADA parking is available in the Rideshare lot.
  • ADA Shuttles: ADA shuttles will be available to transport you to a main entry gate. At the end of the night, you can take an ADA shuttle back to the parking lot at either of the main gates for your convenience.
  • ADA Seating: There will be designated ADA seating areas in both the VIP and General Admission (GA) areas, based on the type of ticket you purchase.


What if I get separated from my child?

In the unlikely event that you get separated from your child during the festival, we have measures in place to help reunite you. Here's what to do:

  • Notify Security or Police: Immediately notify the first security officer or police officer you encounter about the situation. They will initiate the necessary procedures to assist in locating your child.
  • Head to the Lost Children's Tent: Proceed to the designated Lost Children's Tent, which is staffed by the Cullman Police Department. This tent is located right next to the main Medical Tent. They will be able to provide further assistance and support in reuniting you with your child.

Your child's safety and well-being are of utmost importance, and the festival organizers have resources in place to help address such situations. Please follow the above steps to ensure a swift and successful reunion.


What is the weather policy?

Rock the South is dedicated to the safety of all attendees, and we have a severe weather policy in place:

  • The festival generally takes place rain or shine.
  • In the event of severe weather conditions, such as lightning, hail, or other elements, the festival organizers collaborate with the Cullman Emergency Management Agency to establish and execute plans that prioritize the safety of attendees, volunteers, sponsors, and vendors.
  • This coordination includes working closely with meteorologists and local EMS to determine the necessity of potential evacuations or other safety measures.

For further details about the festival's evacuation policies or any other questions related to this, please reach out to info@rockthesouth.com. Your safety and well-being are of the utmost importance to us, and we are prepared to respond to severe weather situations accordingly.


How can I become a sponsor?

If you're interested in becoming a sponsor and contributing to the success of Rock the South, here's how you can get in touch:


Please reach out to us via email at sponsors@rockthesouth.com to express your interest and receive more detailed information about sponsorship opportunities. We have many different partnership opportunities, including sponsor-specific hospitality areas to entertain clients and employees, social media packages to drive traffic to your brand, on-site marketing opportunities to boost brand awareness, and so much more. We value and appreciate the support of sponsors like you in making Rock the South a reality. We look forward to discussing potential partnership opportunities with you.


I want to be a vendor. How do I make that happen?

If you're interested in becoming a vendor at Rock the South, please follow these steps to get started:

Contact our vendor department by emailing vendors@rockthesouth.com. They will provide you with the necessary information and guide you through the vendor application process. We look forward to potentially having you as a vendor and contributing to the festival's vibrant atmosphere.

How do I obtain a media pass?

To obtain a media pass for Rock the South, please reach out to the designated contact via email:

Email: media@rockthesouth.com

This contact will be able to provide you with information and guidance on the media pass application process. We look forward to working with you to cover the event.



Parking and Camping


When can I check-in and out?

Check in starts on Wednesday, July 17 at 1 PM, and you'll need to depart by Sunday, July 21 at 12:00 PM. Your spot is assigned on a first-come, first-served basis upon arrival. Please note: if you choose to leave Saturday night after the show, you will be required to wait until all foot traffic has cleared the roadways before departing.


Can I come and go in my companion vehicle that is in my RV or car camping spot?

For those with companion vehicles parked in your RV or car camping spot, it's important to note that your companion vehicle may not come and go freely. If you need the flexibility to leave and return from the site, you must purchase an Extra Vehicle Parking Pass. This pass allows for separate parking in a designated area that is free from foot traffic. 


When can the Extra Vehicle Parking passes come and go? 

Extra Vehicle Parking Passes offer the convenience of 24/7 in and out access. However, please be aware that vehicles may be subject to search upon each re-entry to maintain the integrity of our security protocols. This policy helps ensure the safety and security of all festival attendees. Enjoy the flexibility of coming and going with your extra vehicle while being mindful of the necessary security procedures.


Can I check out right after the show on Saturday?

While you may wish to check out right after the show on Saturday, we kindly request your patience and understanding. For the safety of all festival attendees, we ask that you please wait for pedestrian foot traffic to clear before exiting the campgrounds. This process may take up to 2 hours after the show concludes. Your cooperation in ensuring the safety of foot traffic is greatly appreciated.


What kinds of items does the General Store carry?

The General Store at the festival is your go-to spot for a wide range of items and supplies to enhance your festival experience. Here's a list of what you can find at the General Store:

  • Over-the-counter medications and first aid items
  • Snacks, candies, and drinks
  • Paper plates, cups, and napkins
  • Toiletries and beauty supplies
  • Clothing, hats, and accessories
  • Camping and outdoor gear
  • Electronic accessories and batteries
  • Rain gear
  • Blankets and towels
  • Games and novelties

Whether you need basic essentials, snacks, or other supplies, the General Store has you covered. It's your one-stop shop for convenience during the event.


What items are prohibited to bring in the RV or Car Camping area?

To ensure the safety and well-being of all festival attendees, the following items are prohibited from being brought into the RV or Car Camping area:

  • Animals
  • Campfires, woodfire grills, or grills with open flames of any kind
  • Guns, knives, or weapons of any kind
  • Illegal substances
  • Drones
  • Wheeled transportation or powered vehicles of any kind (such as golf carts, ATVs, etc.)
  • Trampolines
  • Laser pointers
  • Water guns
  • Fire lanterns, Chinese sky fire lanterns, sky candles, fire balloons, or fireworks
  • Any items deemed dangerous by security
  • Bad attitudes (a positive and respectful festival atmosphere is encouraged)

Please adhere to these guidelines to ensure a safe and enjoyable festival experience for all attendees. Your cooperation is greatly appreciated.


What items do you recommend that I DO bring with me?

When you're at the RV area of the country music festival, here are some items that you should consider bringing with you to enhance your experience:

  • Coolers: Keep your beverages and perishable items cool and refreshing with a cooler.
  • Food and Snacks: While there are food vendors on-site, having your own selection of snacks and meals can be convenient and cost-effective.
  • Yard Games: Enjoy some outdoor fun with yard games like cornhole, frisbee, or any other games you and your friends or family enjoy.

Additionally, don't forget to bring essentials like camping gear, personal items, and any specific items needed for your RV setup. Preparing in advance ensures that you have a comfortable and enjoyable time at the festival.


What are the food vendor hours inside the camping and RV areas? 

Food vendors within the camping and RV areas will have the following operating hours:

  • Coffee and Breakfast Vendor: Open from 7 AM to 11 AM, running from Thursday through Sunday.
  • Other Food Vendors (serving camping and RV only):
  • Wednesday Night: Open from 6:00 PM to Midnight.
  • Thursday to Saturday: Open from 11 AM to 2 AM.

These vendors will provide a variety of dining options to keep you fueled and satisfied during your camping and RV experience at the festival.


How can I connect with other campers? 

To connect with other campers and become a part of the Rock the South camping community, you can join the festival's official Facebook group. Here's the link to get started: Rock the South Camping Community on Facebook. This group provides a platform for campers to engage in discussions, share tips, and connect with fellow festival-goers. It's a great way to build connections, exchange information, and make the most of your camping experience at Rock the South.


What happens if there is a weather emergency?

Rock the South is dedicated to the safety of all attendees, and we have a severe weather policy in place:

  • The festival generally takes place rain or shine.
  • In the event of severe weather conditions, such as lightning, hail, or other elements, the festival organizers collaborate with the Cullman Emergency Management Agency to establish and execute plans that prioritize the safety of attendees, volunteers, sponsors, and vendors.
  • This coordination includes working closely with meteorologists and local EMS to determine the necessity of potential evacuations or other safety measures.

For further details about the festival's evacuation policies or any other questions related to this, please reach out to info@rockthesouth.com. Your safety and well-being are of the utmost importance to us, and we are prepared to respond to severe weather situations accordingly.


What is the difference between my RV or Car Camping wristband and my festival wristband?

Here's the distinction: 

Festival Wristband: This wristband is for festival admittance and allows you access to all the festival activities and performances. It is equipped with RFID capabilities for convenience.

RV or Car Camping Wristband: This wristband is specifically for entry in and out of the RV or Car Camping area. It does not grant access to the festival itself.

Both of these wristbands will be provided and shipped to you in advance. They will be clearly labeled, so you can easily identify which is which. To fully enjoy the festival, make sure to wear both wristbands throughout the weekend. This ensures you have the necessary access and convenience for your camping and festival experience.


What if I am renting an RV from someone else, and they need to drop it off?

If someone is dropping off your camper or RV at Rock the South, you can purchase the RV Drop-Off Pass to grant them access to the campground. Early drop-offs are permitted on Tuesday, July 16, from 10 AM to 5 PM. This pass ensures that the drop-off process is smooth and convenient for you and your party.


What if someone in my party needs medical assistance?

If someone in your party requires medical assistance during the weekend, you can head to the Medical Tent located near the General Store. This Medical Tent is open 24/7 and staffed with medical professionals to address any medical needs or concerns. Your safety and well-being are a top priority, and the festival organizers are well-prepared to provide necessary medical assistance when required.



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